Dear CMO colleagues,
As part of SGAE’s latest innovations to offer the best user experience, we would like to introduce you to the new SGAE Electronic Office. This site allows you to manage most of your day-to-day business with us, as well as communicate and submit requests to our society.
Through the new Electronic Office you can send us your notifications and claims quickly and intuitively. This tool gives you access to your most important financial information, and allows you to download certificates, and update your data, among other functions. Click here and log in with your old username (Online Members/Socios Enlinea) or create a new username if you are logging in for the first time.
Another way to contact us is by using our dedicated e-mail addresses, created to handle more specific queries or requests that cannot be managed directly through our Electronic Office. Each area will be able to provide you with a tailored response. Our new e-mail addresses are the following:
TAX ISSUES
Email: tax@sgae.es
- Queries related to the application of taxes and duties.
- Notification of the upload to FTP of the RTL files.
Note: From now on, tax residence certificates must be sent and requested through the Electronic Office.
DISTRIBUTIONS
Email: distribution@sgae.es
- Notification of FTP uploading of CRD files and other documentation related to settlements.
- Invoice request only for CMOs.
- Sending/Requesting documentation/information about settlements and distributions.
- Questions about the distribution files sent by SGAE.
WORKS DOCUMENTATION
Email: documentation@sgae.es
- Update works registrations.
- Submitting fiches internationales.
- Submitting Cue-Sheets.
- Notification of new agreements or new musical works.
- Documentation conflicts.
DIGITAL MARKET/ONLINE
Email: online@sgae.es
- Enquiries and submissions related to Online, Digital Markets, and Pan-European Licensing.
- Online and digital license notifications.
AUDIOVISUAL DIVISION
Email: audiovisual-international@sgae.es
Any issues related to the management of audiovisual rights (D+L).
GRAND RIGHTS DIVISION
Email: grandrights@sgae.es
Any issues related to the management of Grand Rights.
Finally, if your query cannot be directly submitted through the Electronic Office or does not fit into any of the above addresses, please feel free to reach out to us at:
INTERNATIONAL DEPARTMENT
Email: international@sgae.es
- Enquiries about representation agreements.
- Cue-sheet requests.
- Fiche Internationale requests.
- Submitting surveys and questionnaires.
We trust these new tools will facilitate a smoother and more effective communication and interaction with SGAE. We remain committed to meeting your needs in a simple and effective manner.
We also invite you to visit the new area created for international collective management organizations on our website.
Best regards,
SGAE International Department